Terms of Service

Effective Date: March 25, 2026  |  Last Updated: March 25, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("Customer," "User," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzpunch.click (the "Website") and all services, products, features, content, and functionality offered by Punch Pizza (collectively, the "Services").

By accessing the Website, creating an account, placing an order, subscribing to communications, or otherwise engaging with our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any additional guidelines, policies, and rules referenced herein. These Terms apply to all visitors, registered users, customers, and any other persons who access or use the Website or Services.

If you are using the Website or Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case, "you" and "your" will refer to that entity.

You must be at least eighteen (18) years of age to use our Services. By using the Website, you represent and warrant that you are 18 years of age or older. If you are under 18, you may only use our Services with the involvement, consent, and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

2. Description of Services

Punch Pizza is a food service business that provides customers with the ability to browse our menu, place online food orders, and request delivery or pickup of pizza, beverages, sides, and related food products through our Website. Our Services include, but are not limited to:

• Online menu browsing and food ordering
• Delivery and carry-out pickup options
• Account creation and management for returning customers
• Promotional offers, discount codes, and loyalty rewards (where applicable)
• Customer support via email and other communication channels
• Notifications regarding orders, promotions, and operational updates
• Online payment processing for food orders

We reserve the right to modify, expand, restrict, or discontinue any aspect of our Services at any time, with or without notice, at our sole discretion. We do not guarantee that our Services will be available at all times or without interruption. Availability of menu items, pricing, and delivery zones may vary based on location, time, and operational capacity.

Our food products are prepared in facilities that may handle common allergens including, but not limited to, wheat, gluten, dairy, eggs, soy, tree nuts, peanuts, and shellfish. Customers with food allergies or dietary restrictions are advised to contact us directly before placing an order. Punch Pizza is not liable for allergic reactions resulting from the failure to disclose known allergies.

3. User Accounts and Registration

Certain features of our Website may require you to create a user account. When registering for an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security by contacting us at [email protected]. We are not liable for any loss or damage arising from your failure to protect your account credentials.

We reserve the right to suspend, terminate, or refuse to create an account for any user at our sole discretion, particularly if we believe that the user has violated these Terms or engaged in fraudulent, abusive, or illegal conduct.

4. User Obligations and Prohibited Activities

By using our Website and Services, you agree to use them only for lawful purposes and in accordance with these Terms. You represent, warrant, and covenant that you will not:

• Use the Website for any unlawful purpose or in violation of any applicable federal, state, or local laws and regulations of the United States;
• Engage in any conduct that restricts or inhibits any other user's enjoyment of the Website or Services;
• Submit false, misleading, or inaccurate information when placing orders, creating accounts, or communicating with us;
• Attempt to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to our Website through hacking, password mining, or any other illicit means;
• Use any automated tools, scripts, bots, scrapers, crawlers, or similar technologies to access, collect, or extract data from the Website without our prior written consent;
• Transmit any viruses, malware, spyware, ransomware, or other malicious code through the Website;
• Interfere with or disrupt the integrity, performance, or security of the Website or the servers and networks connected to the Website;
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity;
• Use our Services to place fraudulent orders, submit fraudulent payment information, or engage in any form of payment fraud or chargebacks in bad faith;
• Reproduce, duplicate, copy, sell, resell, or exploit for commercial purposes any portion of the Website or its content without our express written authorization;
• Post, transmit, or submit any content that is defamatory, obscene, offensive, hateful, harassing, or otherwise objectionable;
• Violate any intellectual property rights of Punch Pizza or any third party;
• Use the Website in any manner that could damage, disable, overburden, or impair our servers or networks;
• Attempt to circumvent, reverse-engineer, decompile, or disassemble any software or technology underlying our Website.

Violation of any of the above obligations may result in immediate termination of your account, cancellation of any pending orders, and, where applicable, referral to law enforcement authorities. We reserve all legal rights and remedies available under applicable law.

5. Online Orders and Payment Terms

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food items at the prices listed, subject to availability. We reserve the right to accept or reject any order for any reason, including but not limited to product unavailability, errors in product or pricing information, or suspected fraudulent activity. Your order is confirmed only when you receive an order confirmation from us.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. We strive to ensure that prices are accurate; however, errors may occasionally occur. If we discover a pricing error after your order has been placed, we will notify you and give you the option to proceed at the correct price or cancel your order for a full refund.

Applicable taxes, delivery fees, and service charges will be calculated and displayed during the checkout process. These charges are subject to change in accordance with applicable federal, state, and local tax laws.

5.3 Payment Methods

We accept payment through credit cards, debit cards, and other electronic payment methods as displayed at checkout. By providing your payment information, you represent and warrant that you are authorized to use the payment method provided and that all payment information is accurate and complete. Payment is processed securely through third-party payment processors, and Punch Pizza does not store your full payment card details on its servers.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you wish to cancel or modify your order, you must contact us immediately at [email protected]. Cancellations may be accommodated at our discretion if the order has not yet been prepared. Refunds, where applicable, will be processed to the original payment method within a reasonable timeframe. If you receive an incorrect or unsatisfactory order, please contact us within 24 hours of delivery or pickup for resolution.

5.5 Delivery

Delivery times are estimates and are subject to change based on volume, weather conditions, traffic, and other factors beyond our control. Punch Pizza does not guarantee delivery within any specific timeframe. Risk of loss for any order passes to you upon delivery or upon your collection of the order at our location.

6. Intellectual Property Rights

All content available on the Website, including but not limited to text, graphics, logos, icons, images, photographs, audio clips, video clips, digital downloads, data compilations, menus, product descriptions, software code, and the overall design, layout, and look-and-feel of the Website (collectively, the "Content"), is the exclusive property of Punch Pizza or its content suppliers and is protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, patent, and trade secret laws.

The Punch Pizza name, logo, and all related product names, design marks, slogans, and service names are trademarks or service marks of Punch Pizza. You may not use any of these marks without the prior written consent of Punch Pizza. All other trademarks, service marks, product names, and company names or logos appearing on the Website are the property of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with placing orders and using our Services. This license does not permit you to:

• Modify, copy, adapt, or create derivative works based on our Content;
• Use the Content for any commercial purpose or for any public display, commercial or non-commercial;
• Remove or alter any copyright, trademark, or other proprietary notices from our Content;
• Transfer the material to another person or "mirror" the material on any other server.

Any unauthorized use of our Content or intellectual property will constitute a material breach of these Terms and may violate copyright, trademark, and other applicable laws, and could result in immediate termination of your license and legal action against you.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, payment processors, or services that are not owned or controlled by Punch Pizza. These links are provided for your convenience and informational purposes only. We do not endorse, control, or assume any responsibility for the content, privacy policies, or practices of any third-party websites or services.

When you click on third-party links, you do so at your own risk, and you should review the applicable terms of service and privacy policies of those third-party websites. Punch Pizza has no liability for any harm, loss, or damage arising from your interaction with third-party websites or services.

8. Disclaimers — Services Provided "As Is"

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED BY PUNCH PIZZA ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USING THE WEBSITE OR SERVICES.

No oral or written advice or information obtained from Punch Pizza or through our Website shall create any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW IN THE UNITED STATES, IN NO EVENT SHALL PUNCH PIZZA, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, OR SUPPLIERS BE LIABLE FOR ANY OF THE FOLLOWING, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE WEBSITE, OR THE SERVICES:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS;
• ANY PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE WEBSITE OR SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR SIMILAR HARMFUL CODE TRANSMITTED THROUGH THE WEBSITE BY ANY THIRD PARTY;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS, THE WEBSITE, OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PUNCH PIZZA IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations of liability set forth above reflect a fair allocation of risk between you and Punch Pizza and form an essential basis of the bargain between the parties. These limitations shall apply even if Punch Pizza has been advised of the possibility of such damages and even if any limited remedy hereunder fails of its essential purpose.

Some states, including certain U.S. states, do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you. In such jurisdictions, Punch Pizza's liability shall be limited to the fullest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its owners, officers, directors, employees, agents, licensors, service providers, contractors, and successors (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable federal, state, or local law or regulation;
• Your use of the Website or Services in any manner not authorized by these Terms;
• Your infringement or misappropriation of any intellectual property rights of Punch Pizza or any third party;
• Any content you submit, post, or transmit through the Website;
• Your negligent or wrongful conduct, or the negligent or wrongful conduct of anyone acting on your behalf;
• Your misrepresentation of any information provided to Punch Pizza.

We reserve the right to assume exclusive control and defense of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. You agree not to settle any such matter without our prior written consent.

11. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, share, and protect your personal information in compliance with applicable United States privacy laws, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) (for California residents), and other applicable state and federal privacy regulations.

By using our Website, you consent to the collection and use of your information as described in our Privacy Policy. Please review our Privacy Policy carefully. The Privacy Policy is available on our Website at pizzpunch.click.

12. Governing Law and Jurisdiction

These Terms, your use of the Website, and all disputes arising out of or relating to these Terms or your use of our Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Punch Pizza is registered and operates, without regard to its conflict of law provisions.

Subject to the dispute resolution provisions below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Website shall be instituted exclusively in the federal or state courts of competent jurisdiction located within the United States. You hereby irrevocably submit to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

Nothing in these Terms shall be construed to limit our right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights or other proprietary rights.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services informally by contacting Punch Pizza at [email protected]. We will attempt to resolve any dispute through good-faith negotiation within thirty (30) days of receiving your written notice of the dispute. If the dispute is not resolved within this period, either party may proceed to binding arbitration as set forth below.

13.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for disputes relating to the infringement or misappropriation of intellectual property rights or claims seeking emergency injunctive relief, any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof, or your use of the Website or Services, shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA) then in effect, rather than in court.

The arbitration shall be conducted in the English language by a single arbitrator. The arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction. The arbitration shall be conducted on an individual basis and not as a class action, collective action, or representative action.

13.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PUNCH PIZZA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

13.4 Opt-Out Right

You have the right to opt out of binding arbitration by sending written notice of your decision to opt out to [email protected] within thirty (30) days of first accepting these Terms. If you opt out of arbitration, all disputes will be resolved exclusively in the courts described in Section 12 above.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or Services or maintain an account with us. We reserve the right, in our sole discretion, to:

• Suspend or terminate your access to the Website or Services at any time, with or without cause, and with or without notice;
• Remove or disable any content or functionality we deem to violate these Terms or applicable law;
• Refuse service to any person for any reason not prohibited by applicable law.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to access the Website and Services will immediately cease.

Termination of these Terms will not affect any rights or obligations that accrued prior to termination. The following sections shall survive any termination or expiration of these Terms: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and any other provisions that by their nature should survive termination.

15. Changes to These Terms

Punch Pizza reserves the right to update, modify, revise, or replace these Terms at any time in our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. We may also provide notice of material changes by posting a prominent notice on the Website, sending an email to the address associated with your account, or by other appropriate means.

Your continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of and agreement to the revised Terms. If you do not agree to the modified Terms, you must immediately discontinue your use of the Website and Services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check this page regularly for changes.

16. Severability

If any provision of these Terms is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law or regulation, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall continue in full force and effect without reduction in scope or applicability.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, and these Terms shall be interpreted as if such invalid or unenforceable provision were not contained herein. The parties agree to replace any invalid or unenforceable provision with a valid and enforceable provision that, to the greatest extent possible, achieves the original intent and economic effect of the invalid provision.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or additional terms and conditions published on the Website, constitute the entire agreement between you and Punch Pizza with respect to your use of the Website and Services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether oral or written, between you and Punch Pizza relating to the subject matter hereof.

No failure or delay by Punch Pizza in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.

18. No Waiver

The failure of Punch Pizza to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Punch Pizza. A waiver of any particular provision shall not be deemed a waiver of any other provision or a continuing waiver of the same provision.

19. Force Majeure

Punch Pizza shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, war, terrorism, civil unrest, labor disputes, power outages, internet disruptions, supply chain failures, or any other event outside our reasonable control (collectively, "Force Majeure Events"). In the event of a Force Majeure Event, we will provide you with notice as soon as reasonably practicable and will use reasonable efforts to resume normal operations.

20. Compliance with Laws

You agree to comply with all applicable federal, state, and local laws, regulations, and ordinances when using our Website and Services, including but not limited to laws relating to consumer protection, food safety, electronic commerce, data privacy, and intellectual property. Punch Pizza operates in compliance with the Federal Trade Commission Act (FTC Act), applicable U.S. food safety regulations, and all other applicable federal and state laws governing food service businesses in the United States.

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale of personal information, and the right to non-discrimination for exercising these rights. For more information about your California privacy rights, please refer to our Privacy Policy or contact us directly.

21. Electronic Communications

By using our Website or Services, you consent to receive electronic communications from Punch Pizza, including emails, text messages, and notifications posted on the Website. These electronic communications may include operational notices, order confirmations, promotional offers, policy updates, and other information related to your use of our Services. You agree that any agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

22. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to contact us for any purpose related to your use of our Services, please reach out to us using the following contact information:

We will make every effort to respond to your inquiry within a reasonable timeframe. For urgent matters related to a pending order, please contact us immediately via email at [email protected] with your order number and a detailed description of the issue.