Privacy Policy

Welcome to Punch Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzpunch.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services immediately.

This Privacy Policy applies to all information collected through our website (pizzpunch.click), as well as any related services, sales, marketing, and events. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. About Us

Punch Pizza operates as a food service business in the United States. We are dedicated to providing high-quality food products and an exceptional customer experience both online and in person. For all privacy-related matters, you may contact us using the details provided below:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect are described below:

2.1 Personal Information You Provide to Us

When you voluntarily interact with us — for example, by creating an account, placing an order, subscribing to our newsletter, contacting our support team, or participating in promotions — we may collect the following personal information:

• Identity Information: First name, last name, username or similar identifier
• Contact Information: Email address, telephone number, billing address, delivery address
• Account Credentials: Passwords and other security information used for authentication and account access
• Payment Information: Credit card details, debit card numbers, billing information. Note: We do not store full payment card details directly; payment processing is handled by secure third-party payment processors
• Order Information: Details about food items ordered, special requests, dietary preferences, and order history
• Communications: Messages, feedback, reviews, or other content you submit to us through contact forms, email, or other channels
• Marketing Preferences: Your preferences for receiving marketing communications from us and our partners

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain technical and usage information. This data helps us understand how users interact with our platform and allows us to improve functionality and performance.

• Log Data: Internet Protocol (IP) address, browser type and version, pages visited, time and date of visits, time spent on pages, referring URLs, and other diagnostic data
• Device Information: Device type (desktop, mobile, tablet), operating system, unique device identifiers, mobile network information, and hardware model
• Usage Data: Clickstream data, search queries on our website, features used, links clicked, and navigation patterns
• Location Data: General geographic location derived from your IP address or, with your permission, more precise location data from your device to facilitate delivery services
• Performance Data: Crash reports, error logs, and other performance-related data about your interactions with our website

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect and store information about your preferences and interactions on our website. For detailed information about the specific cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy. Cookies we use fall into the following general categories:

• Strictly Necessary Cookies: Essential for the website to function correctly, including session management and security features
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
• Functional Cookies: Enable the website to remember choices you make (such as your preferred language or location) and provide enhanced, more personalized features
• Marketing and Targeting Cookies: Used to deliver advertisements more relevant to you and your interests, and to measure the effectiveness of advertising campaigns

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you connect your accounts or interact with our content on those platforms
• Third-party delivery partners and platforms through which you place food orders
• Analytics and advertising partners who provide us with aggregated or de-identified insights
• Fraud prevention and identity verification services
• Publicly available sources such as business directories and public social media profiles

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. The primary purposes for which we process your data include:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including coordinating delivery or pickup
• Creating, maintaining, and managing your customer account
• Processing payments and preventing fraudulent transactions
• Providing customer support and responding to inquiries, complaints, or requests
• Sending order confirmations, receipts, delivery updates, and other transactional communications
• Facilitating loyalty programs, promotions, and special offers

3.2 Improving Our Website and Services

• Monitoring and analyzing usage patterns, website traffic, and performance to enhance user experience
• Conducting research and development to improve our food offerings, website features, and customer service
• Testing new features, products, and services before public launch
• Diagnosing technical problems and ensuring the security and integrity of our systems

3.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, newsletters, and information about new menu items or services — but only where you have given consent or we have a legitimate interest to do so
• Personalizing your experience on our website by displaying content, offers, and recommendations tailored to your interests and past behavior
• Running targeted advertising campaigns on social media platforms and other digital channels
• Measuring the effectiveness of our marketing campaigns and promotional activities

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us directly at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations in the United States
• Responding to lawful requests from government authorities, law enforcement agencies, or courts
• Enforcing our Terms of Service, contracts, and other legal agreements
• Protecting the rights, property, and safety of Punch Pizza, our customers, and the public
• Preventing and investigating fraud, abuse, or other illegal activities

4. Legal Basis for Processing (U.S. Residents)

Punch Pizza operates in the United States and complies with applicable U.S. privacy laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce and forms the basis for federal consumer data protection standards. For residents of California, we also comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), which grant additional rights as described further in this policy.

Our lawful bases for processing your personal information include:

• Performance of a Contract: Processing is necessary to fulfill your order, provide our services, and honor our commitments to you
• Legitimate Interests: We process data to operate our business effectively, improve our services, prevent fraud, and communicate with you — where these interests are not overridden by your rights
• Legal Obligation: We process data to comply with applicable laws, regulations, and enforceable government requests
• Consent: Where you have provided explicit consent, such as for certain marketing communications or non-essential cookies

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third parties under the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected third-party companies and individuals who provide services on our behalf. These service providers are contractually obligated to handle your data securely and only for the purposes we specify. Categories of service providers include:

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our terms of service or other applicable agreements
• Protect the rights, property, or personal safety of Punch Pizza, our users, or the public
• Detect, prevent, or address fraud, security issues, or technical problems

5.3 Business Transfers

In the event that Punch Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceedings, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or material changes to this Privacy Policy.

5.4 With Your Consent

We may share your information with third parties for purposes not covered in this policy when we have obtained your explicit consent to do so.

6. Data Security

Protecting your personal information is a top priority for Punch Pizza. We implement a combination of technical, administrative, and physical security measures designed to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption
• Secure Payment Processing: Payment information is handled by PCI-DSS compliant payment processors; we do not store full card numbers on our servers
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions, and all such personnel are bound by confidentiality obligations
• Regular Security Audits: We conduct periodic assessments and audits of our systems and practices to identify and remediate vulnerabilities
• Data Minimization: We collect only the minimum amount of personal data necessary to fulfill the stated purposes
• Incident Response: We have procedures in place to detect, report, and investigate data security incidents

7. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 General Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you
• Right to Correction: You have the right to request that we correct inaccurate or incomplete information about you
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions
• Right to Opt Out of Marketing: You can opt out of receiving marketing communications from us at any time
• Right to Data Portability: You have the right to request that we provide your personal information in a structured, commonly used, machine-readable format

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you are entitled to the following additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information we collect, use, disclose, and sell about you over the past 12 months
• Right to Delete: The right to request deletion of your personal information, with certain exceptions
• Right to Correct: The right to correct inaccurate personal information we maintain about you
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to what is necessary to provide the requested services
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a different level of quality because you exercised your privacy rights

To exercise your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected] with the subject line "California Privacy Rights Request."

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: pizzpunch.click

We will respond to your request within 45 days of receipt. In certain circumstances, we may extend this period by an additional 45 days, in which case we will notify you of the extension and the reasons for it. We may need to verify your identity before processing your request to ensure we do not inadvertently disclose information to an unauthorized party.

8. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and deliver personalized content and advertisements. Cookies are small text files stored on your device that help us recognize you on subsequent visits and remember your preferences.

We use the following types of cookies on our website:

• Essential Cookies: Necessary for the website to function and cannot be disabled in our systems
• Analytics Cookies: Help us measure and improve website performance (e.g., Google Analytics)
• Functional Cookies: Allow the website to remember your preferences and settings
• Marketing Cookies: Track your activity across websites to deliver relevant advertising

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For complete details about the cookies we use and how to manage your preferences, please read our full Cookie Policy.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The criteria we use to determine retention periods include:

When personal information is no longer needed, we securely delete or anonymize it. In some cases, we may retain anonymized, aggregated data for statistical or research purposes without any time limitation, as this data cannot be used to identify you.

10. Children's Privacy

Punch Pizza's food ordering services and website are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon receiving notice that we have collected personal information from a minor without verifiable parental consent, we will take immediate steps to delete that information from our servers and records. We comply with the requirements of the Children's Online Privacy Protection Act (COPPA), which protects the privacy of children under the age of 13 in the United States.

If we discover that we have inadvertently collected personal information from a child under 13 years of age, we will delete such information promptly and, where required by law, notify the appropriate authorities.

11. International Data Transfers

Punch Pizza is based in the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States. We take appropriate steps to ensure that any international transfers of personal data are conducted in accordance with applicable laws and that adequate protections are in place to safeguard your information.

Where we transfer data internationally to third-party service providers, we use contractual safeguards such as standard contractual clauses or other lawful transfer mechanisms to ensure an adequate level of data protection.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, and services that are not operated or controlled by Punch Pizza. This Privacy Policy does not apply to those third-party platforms. We are not responsible for the privacy practices or content of any third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit through links on our platform. The inclusion of a link on our website does not imply our endorsement or approval of the linked site or its privacy practices.

13. Social Media and Online Advertising

We maintain a presence on various social media platforms and may use social media plugins on our website. When you interact with our social media content or use social login features, the relevant social media platform may collect data about your interaction and combine it with other data they hold about you in accordance with their own privacy policies.

We may use targeted advertising features offered by platforms such as Facebook, Instagram, Google, and others to show you relevant promotions and menu offers based on your interests and online behavior. You can typically opt out of interest-based advertising through the privacy settings of those platforms or through tools provided by industry groups such as the Digital Advertising Alliance (DAA) at www.aboutads.info.

14. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve your concern directly.

14.1 Contact Us Directly

For privacy-related complaints, questions, or concerns, please reach out to our privacy team:

We will acknowledge your complaint within 10 business days and aim to provide a full response within 30 days. In complex cases, we may require additional time, and we will keep you informed of the progress.

14.2 Filing a Complaint with the FTC

If you are not satisfied with our response, or if you believe we have violated applicable U.S. consumer protection or privacy laws, you have the right to file a complaint with the Federal Trade Commission (FTC), which enforces consumer protection laws including standards related to data privacy:

• FTC Website: www.ftc.gov/complaint
• FTC Phone: 1-877-FTC-HELP (1-877-382-4357)
• FTC Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

14.3 California Residents — California Attorney General

If you are a California resident and wish to file a complaint related to your rights under the CCPA or CPRA, you may contact the California Attorney General's Office:

• Website: oag.ca.gov/privacy
• Phone: (916) 210-6276
• Address: California Attorney General's Office, ATTN: Privacy, 300 South Spring Street, Los Angeles, CA 90013

Additionally, California residents may file complaints with the California Privacy Protection Agency (CPPA), the first state agency in the U.S. dedicated exclusively to enforcing consumer privacy rights:

• Website: cppa.ca.gov

15. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating that you do not want your online activities tracked. There is currently no uniform standard for how companies should respond to DNT signals. At this time, our website does not respond to DNT signals in a standardized way. However, you may use the cookie management options described in our Cookie Policy to limit the tracking technologies active on our website.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in response to changes in our business practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Send an email notification to registered users at the email address on file, where appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

If you disagree with any changes to this Privacy Policy, you should discontinue use of our website and services and may request deletion of your personal information as described in the "Your Privacy Rights" section above.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.